Refund policy

At GRL BOSS Fashion Store, we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

❌ No Return & No Exchange Policy

We do not accept returns or exchanges on any products once they are delivered.

Please ensure that you select the correct size, color, and product before placing your order.

⚠️ Refunds for Defective Products Only

Refunds will be considered only in cases where:

  • The customer receives a damaged product
  • The customer receives a wrong product
  • The product has a genuine manufacturing defect

All such cases are subject to verification and approval by our team.

📸 Proof Requirement (Mandatory)

To request approval for a defective item refund, customers must provide:

  • A complete unboxing video starting from opening the sealed package, OR
  • Clear live images showing the issue

This proof is mandatory for verification purposes.

Requests without proper proof will not be considered.

⏰ Reporting Time Limit

Any issue must be reported within 48 hours of delivery.

Requests made after 48 hours from the delivery time will not be accepted under any circumstances.

✅ Conditions for Refund Approval

Refund requests will only be approved if:

  • The item is unused and unworn
  • Original tags and packaging are intact
  • Valid proof of the issue is provided
  • The issue is verified by our team

🚫 Non-Eligible Cases

Refunds will not be approved if:

  • The request is made after 48 hours
  • The product has been used, washed, altered, or damaged by the customer
  • Tags or original packaging are missing
  • No proper unboxing proof is provided
  • The issue is related to size preference, color variation, or change of mind

💸 Refund Process

If the refund request is approved:

  • The customer may be asked to return the product
  • Refunds will be processed to the original payment method within the applicable processing period

Shipping charges (if any) are non-refundable.

💬 Need Help?

For support regarding defective items, contact us within 48 hours of delivery via:

Note: By placing an order with GRLBOSS, you agree to all terms and conditions mentioned above.